Frequently Asked Questions
Here are some of the most common questions we get from you guys... If you have any more questions, you can contact us here
How do I check my order delivery status?
Feel free to contact us at the.authentes@gmail.com or through our Telegram number, +2347054641332 to get the latest information about your order.
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How long is your delivery?
Our deliveries take about 3-15 working days.
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Can I cancel, exchange or return my order?
You can't cancel, exchange or return orders. So, make sure you make the perfect choices before placing your order.
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Do you offer any discounts?
Yes we offer sales and promotional discount occasionally. So make sure you save our site and follow us on Instagram, @the.authentes, to get the latest products at the best prices.
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Can I request a refund?
If your order is damaged on delivery, you may request for a refund via email, the.authentes@gmail.com, with photographic proof.
